Shipping policy
Shipping
We believe that great style should arrive with zero hassle—and zero shipping fees. That’s why every order from Lilynewyork ships free, to every address in the United States and the United Kingdom.
Whether you’re ordering your first pair of summer pants or adding another favorite to your collection, shipping costs are one thing you’ll never have to worry about.
Where We Ship
We currently ship to customers in the United States and the United Kingdom. From big cities to small towns, if you’re in the US or the UK, we’re shipping to your doorstep.
UK orders are delivered duty paid. There are no customs charges, import fees or handling fees for you to pay on delivery.
Shipping Costs
Shipping is free on all orders, to both the United States and the United Kingdom. No minimum purchase required.
Processing Time
Orders are processed within 1–2 business days (Monday–Friday). Once your order is confirmed, we’ll get it ready and out the door fast. Orders placed on a weekend or public holiday begin processing on the next business day.
Estimated Delivery Time
Once processed, delivery takes 4–10 business days (Monday–Friday), depending on your location:
United States: 4–10 business days (Monday–Friday) after processing
United Kingdom: 4–10 business days (Monday–Friday) after processing
You’ll receive a tracking link as soon as your order is on its way.
Tracking Your Order
Once your package ships, we’ll send you a confirmation email with your tracking number so you can follow its journey from our hands to yours.
Still waiting after the expected delivery window? Just reach out—we’re always here to help.
Questions?
Need help with your shipment? We’re happy to assist. You can email us at info@lilynewyork.com or use the form on our contact page.
Store name: Lilynewyork
Company name: Reylogistics
Company address: Runmolenstraat 68, Almere, Flevoland, 1333 AR, Netherlands
Company number: 84299363
Email: info@lilynewyork.com
Customer Service Hours
Business Days: Monday To Friday, 8:00 AM To 5:00 PM
Saturday and Sunday: Closed
Response time: within 24 hours
We’re all about making your experience easy, stylish, and worry-free—from the moment you click "Order" to the second your package arrives.