Refund policy

Returns & Refunds

At Lilynewyork, we want you to feel confident and happy with every order you receive. If something isn’t exactly what you expected, we’re here to make the return process as smooth and simple as possible.

30-Day Return Policy

You may return your order within 30 days after delivery. Whether the sizing wasn’t right or you simply changed your mind, we’ll do our best to help you quickly and fairly.

To qualify for a return:

Items must be unworn, unused, and in their original condition
All tags and original packaging must still be included
A valid proof of purchase or order confirmation is required

To request a return, please contact us at info@lilynewyork.com with your order number and reason for return. Our support team will guide you through the next steps.

Refund Process

After your return has been received and inspected, refunds are typically processed within 10 business days. Once approved, the refund will be sent back to your original payment method.

You will receive a confirmation email as soon as your refund has been completed.

Please note:

We do not charge restocking fees
Original shipping promotions remain non-refundable
Customers are responsible for shipping and customs costs for returns related to exchanges or change of mind requests

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at info@lilynewyork.com  so we can resolve the issue as quickly as possible.

We always want to make things right and ensure you have a positive experience with Lilynewyork.

Need Assistance?

If you have questions regarding returns, refunds, or exchanges, feel free to contact our support team anytime.

Email: info@lilynewyork.com

Business information

Store name: Lilynewyork
Company name: Reylogistics
Company address: Runmolenstraat 68, 1333AR, Almere, Flevoland
Company number: 84299363
Email: info@lilynewyork.com

Business Days: Monday To Friday, 8:00 AM To 5:00 PM
Saturday and Sunday: Closed